First of all...
Our customers are very important to us. We always aim to provide the highest level of customer service. If something appears to be wrong please contact us via the contact page. 

We accept payments via Paypal, Ideal, Mastercard and Visa, using Mollie Payments.
When you choose to pay by pre-transfer, it takes an average of two working days before your payment is final. After it's final, we'll ship your order immediately. 

Although every care has been taken to ensure the accuracy of the colours depicted in our images, please be aware that due to monitor resolution, lighting, photo processing software and other factors, the colours in reality may (slightly) differ from the colours you've see on your device. It is almost impossible to represent colours to 100% accuracy.

Delivery information; Ireland
We use An Post postal services to send your order. Orders placed on working days before 12.00 will usually be shipped the same day. If you place an order during the weekend or on a bank holiday, it will be shipped the following working day. We do not make a profit from our postage charges – they reflect what An Post charges us. When items can be send in a small envelope, we will do so. 

Delivery information; outside of Ireland 
We ship worldwide with An Post. It’s an untracked packet delivery service. When ordering from outside of Ireland, there are a number of things to keep in mind; 

- International orders within Europe are usually delivered within 3-4 working days, orders outside Europa will take 5-7 working days, though it can sometimes take longer. We have no control over the length of time it will take for the international postal system to deliver your order. ​We do not make a profit from our postage charges – they reflect what An Post charges us.
- Due to high shipping costs, we do not ship packages that exceed the limit of 2 kg. If your order weighs more than 2 kg, we will have to charge you for two packages. If your order weighs more than 4kg, you will be charged for three packages, and so on.
- You may have to pay import duties and taxes, which are levied once a package reaches your country. Any local duties, taxes or customs charges assessed by your government are your responsibility. You will be responsible for payment of any such duties and/or taxes in addition to our price and the cost of delivery.
- All prices on our website are in Euro. When placing an order for delivery outside of Ireland, you will be charged in Euro’s, and your credit card company or bank will convert the amount into your local currency. For an indication of the costs in your local currency, we suggest to use the XE Currency Converter. (This is a guideline;  the actual costs may vary depending on the rate of your bank).

Refund and returns policy
If you receive damaged goods, please retain all relevant documentation. Please contact us immediately so we can find a suitable solution. Goods must be returned in the original packaging, and you must notify us by e-mail or telephone, within 48 hours of receipt of the goods.

We welcome your comments as it enables us to continually improve our service. We will reply within 2 working days. If the problem cannot be resolved immediately we will keep you informed about the steps we are taking to put the matter right.

Although we aim to keep reasonable stock of all of our products, it may be possible for some goods not to be in stock at the time you place your order. In the event that we cannot ship your goods within two working days of receipt of your order, we will contact you by e-mail to inform you about the situation and ask whether we should proceed with the transaction. If you are looking for a specific item related to yarn, knitting and/or crocheting, please don't hesitate to contact us. We will be happy to investigate whether we can offer it to you. 

Yarn & Cosy is not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its products being accessed or used. Yarn & Cosy assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this website. Yarn & Cosy reserves the right to alter any content found within this website without prior notice.

How we ensure privacy is maintained
We aim to ensure that your data is stored securely and to prevent unauthorised access. Our website provides links to websites not operated by us or by companies associated with us. We take no responsibility for the use of any information, which is collected as a result using of these websites. This privacy policy does not extend to any website operated by anybody other than us.

Disclosing your information to third parties
We will not supply your personal information to third parties. We endeavour to prevent unauthorised disclosures of your personal information by other people, but we are not responsible for any unauthorised disclosures or other breaches of security or for the actions of others, if the information was passed to them with your authority or with the authority of anybody other than us.

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