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- Frequently Asked Questions -

What are the average shipping times? 
All orders placed before 12 pm on a working day will be shipped the same day. Usually your order arrives: 
- the next working day when you're in The Netherlands  
- within 5-11 working days when you're in Europe
- within 7-12 working days when you're outside of Europe

I have a question. How can I reach you? 
You can contact us via the contact page or via Facebook messenger. We aim to respond within 24 hours. 

Do you offer track and trace? 
To keep costs reasonable, our standard international shipping is without Track & Trace. If you want you order to be shipped with Track & Trace, please contact us before proceeding through checkout. 

Can I add items to my order once the payment is completed?
Please contact us immediately (preferably by) Facebook Messenger or e-mail, and we will do our utmost best to meet your request. 

I'm from outside of Europe: can I shop in my own currency in your webshop? 
Unfortunately you can't change the currency from Euro to your own currency, but you can use this currency converter to calculate prices in your own currency. 

I'm looking for a specific (yarn related) item, but I can't find it on the website. Can you help? 
Yarn & Cosy is a small business, therefore it's impossible to have all yarn and crochet related items in stock. But we'd be more than happy to go that extra mile for you, to see if we can help. So don't hesitate and send us an e-mail/ message to let us know which item you are looking for. 

Why do you ask the question "how should the delivery address be displayed on the package" when I proceed through checkout, after having already entered my address?
Our website is hosted by a Dutch provider and unfortunately the address format is also Dutch. To be sure your order won't be delayed due to the fact we didn't display your address the right way, we ask you to write it down a second time, in the designated box. We apologize for the inconvenience. 

 


 

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